FAQs

Membership Cancellation

Cancellation Policy
NOTE: You are not able to cancel electronically

All memberships are month to month, requiring 30 days’ notice to cancel. All members must fill out a cancellation form in person to cancel their membership agreement. DO NOT EMAIL TO CANCEL YOUR MEMBERSHIP. It is not possible to cancel your membership via email, phone or social media. Please stop in during business hours and ask the staff for the cancellation form. Once your membership is up, you must return your keycards to OFFC.

You may freeze your membership once per year for up to 2 months at a cost of $5+gst per month or 2.5+gst biweekly. Upon completion of freeze membership will continue at the previous rate, members who cancel as opposed to freezing will pay the whichever rate is current at time of return.

Monthly memberships do not require renewal and must be cancelled in person with a written 30-day notice or they will continue indefinitely.

24 hours policies and procedures

One Family Fitness Centre is 24 hours accessible

24 HOUR FACILITY PROTOCOL

Article 1*

OFFC provides Emergency Notification Devices that link to local EMS, please take note of its location. Please use this in an emergency! You are also aware that if you are injured, become unconscious, suffer a stroke or heart attack, that this facility has no one on duty to provide assistance to you during non-staffed hours. We have an AED on site. Abuse of the AED or the Emergency Notification Device will result in termination of your membership and a 500$ fine.

Article 2*

You (each member, guest, or participant) agree that if you engage in any physical exercise or activity, or use any OFFC amenity on or off premises including any sponsored club event, you do so entirely at your own risk. You agree that you are voluntarily participating in the use of this facility and assume all risks of injury, illness, or death.

Article 3*

OFFC is not responsible for any loss of your personal property. On or off premise. OFFC is not responsible for any loss or damage to any vehicles, bikes etc on site.

Article 4*

You agree to put away all equipment used during your workout. This includes, but is NOT limited to: dumbbells, weight plates, barbells, accessories, pvc pipes, mats, jump ropes, weight belts, foam rollers, benches, etc. You understand that repeated failure to do so may result in an automatic $15 fee charge to your member account.

Article 5*

You agree to allow access to the after-hours door to NO ONE other than yourself. * You understand and accept that a $500 charge to your account will be assessed if you violate this rule. Additionally, you recognize this is a violation, and personally take on any and all legal liability should injury occur, to your unauthorized guest(s).

Student member’s policy (minors): You agree to the following:

a) Student family member MUST be registered with OFFC, either as a guest or family member.

b) 8-15 yrs. old must be supervised by parent at all times OR in child waiting area during regular posted business hours. No after hours access for children under 15 without a parent or guardian present.

d) Each Student Member (ages 12-17) will be permitted to use entire facility; upon acceptance of all terms and agreement signed by a parent or guardian.

d) Each Student Member (ages 8-12) will be permitted to use entire facility; upon acceptance of all terms and agreement signed by a parent or guardian and parent must be present and supervise them directly. Even in group or personal training a parent must always be on site and watching.

Kids Room

Kids Waiting Area Policy:

Non attending children (under 8) or children under 12 not exercising may use the kids waiting room.

Members will be allowed to bring their kids with them during their training sessions, however their supervision is the sole responsibility of the parent or guardian. Member waives all liability from OFFC and its staff and ownership should any injury, illness, bodily harm, allergy, accident, death, or any other incident arise from bringing children into the facility.

Noisy, disruptive, overly loud and messy children will not be tolerated.

Children of clients between ages 0-2 may be worn on the client in a harness or carried in a bassinet. During non-peak hours only 10am-5pm for everyone’s safety.

Children aged 2-12 will be allowed to wait in the designated area during the parents training session. (1 child per parent maximum) 5 children max in the room at one time. Members must confirm ahead of time via email whether the child waiting area is available.Room will only be available during the staffed hours. Hours will vary and it is the responsibility of the member to take note of these hours.

Under no circumstance are children under 12 allowed on site and within the facility during non staffed hours.

Social Prizes and Donations

Due to our overwhelming membership base and large demand, One Family Fitness Centre can only provide a social prizes for members of our fitness centre. For sponsorship inquiries, social prize donations etc. Please visit in person, emails won’t be replied to.